Q: If I have already booked a ticket on Vistara, will my e-ticket still be valid?
If you are travelling on or before 11 November 2024, your PNR number and e-ticket will remain the same and you can change them through the Vistara website or mobile app if you wish. However, if you are travelling on or after 12 November, your flight will be operated by Air India. You will receive an Air India ticket with a new e-ticket number, however, the PNR will remain the same as before. On the day of your travel, you can head to the Air India counter at the airport. with the new Air India ticket for your trip.
Q: If my travel is after 12th November 2024, will my booking made on Vistara be visible on the Air India website and app after the merger?
Yes, you will be able to view and manage your booking using your last name and PNR on the Air India website. www.airindia.com and mobile app (for travel from November 12, 2024).
Q: Will the baggage allowance apply on Vistara change if my flight is now operated by Air India?
Q: If your flight is now operated by Air India (for travel on or after 12 November 2024), the baggage allowance will remain the same as that applicable when booking on Vistara.
Q: I purchased extra baggage while booking on Vistara. Will the purchased extra baggage be valid when flying on Air India?
Excess baggage purchased while booking on Vistara will be transferred to the new Air India flight (for travel on or after 12th November 2024). For assistance, you may contact the Vistara call centre at +91 9289228888.
Q: Will my flight status be affected after the merger?
The flight schedule should remain the same, however, if there is any change, the customer care team will inform you via email and SMS. You can check the flight status from the Vistara or Air India website, depending on the airline operating the flight.
Q: What will the no-show charges be if I miss my flight?
If your flight is operated by Vistara (for travel up to 11 November 2024), Vistara no-show charges will apply. If your flight is operated by Air India (for travel on or after 12 November 2024), Air India no-show charges will apply.
Q: I have booked with Vistara but I want to reschedule or cancel now. How can I do that?
If your flight is being operated by Vistara for travel on or before 11 November 2024, you may call the Vistara call centre at +91 9289228888 To reschedule or cancel, if your flight is being operated by Air India for travel from 12th November 2024 onwards, please contact the Air India Call Centre at +91 116 932 9333 To reschedule or cancel. Charges for rescheduling and cancellation will be determined by the operating airline.
Q: I purchased travel insurance while booking with Vistara. Will it still be valid if I fly with Air India?
Yes, it will also be valid if you fly with Air India.
Q: I requested wheelchair assistance through Vistara. Will I need to request it again if I am now flying with Air India?
Wheelchair requests made on Vistara will remain valid and will be duly transferred if you are now flying on Air India (for travel on or after 12 November 2024). In case you require further assistance, please contact the call centre at +91 9289228888.
Disclaimer
The information contained in this post is for general information purposes only. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the post for any purpose.
We respect the intellectual property rights of content creators. If you are the owner of any material featured on our website and have concerns about its use, please contact us. We are committed to addressing any copyright issues promptly and will remove any material within 2 days of receiving a request from the rightful owner.