The Kerala Infrastructure and Technology for Education (KITE), the technology arm of the state General Education Department, has introduced a comprehensive Annual Maintenance Contract (AMC) for 1,85,114 high-tech devices in government and aided schools across Kerala.
This measure ensures the proper functioning of these devices, which are essential for effective digital education.
The AMC, which started on Sunday, covers 79,571 high-tech devices installed in 11,226 primary and upper primary schools under the High-Tech Laboratory project implemented in 2019, according to an official statement here.
Similarly, 62,677 laptops and 42,866 projectors in government and aided secondary schools, senior secondary schools and vocational senior secondary schools, installed during 2018-19, have been under AMC since April 2023, it said.
K Anvar Sadath, CEO of KITE, said school principals should register any hardware-related complaints on the new portal: www.kite.kerala.gov.in/support.
Sellers will be penalized if complaints are not addressed or resolved within the stipulated time, the statement said.
Additionally, KITE has also introduced insurance cover for damages caused by natural disasters, theft, etc., in addition to the AMC. This is the largest insurance/AMC plan for IT devices in India, KITE said in a statement.
A recent IT audit by KITE revealed the loss or permanent damage of 806 laptops (1.43 percent) and 187 projectors (0.77 percent) after completing their five-year warranty, it said, adding that these devices will be used for hardware clinics.
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